Shipping, Deliveries & Returns

SHIPPING CHARGES

The Pet Shop Boyz offer FREE Shipping on any order over the value of $60

For orders under $60 in total & weighing under 5kg incur a $7.90 charge

Orders weighing over 5kg incur a $15 charge

 

SOMERFORD RAW & NATURAL PET FOOD SHIPPING INFORMATION

Somerford Raw & Natural Ultra-Premium Pet Food comes with free delivery to your door.

What areas do we deliver Somerford Raw & Natural to?

Areas covered are Newcastle, Central Coast, Sydney, Wollongong, Melbourne, Canberra, Port Macquarie, Coffs Harbour, Gold Coast and Brisbane.  Most Coastal Areas from Melbourne to Brisbane & Sunshine Coast.

If you’re not sure if you are in our delivery area please feel free to call us on 0249 600 708 and we will try and make it possible for your pet to have the benefits of Somerford Raw & Natural.

DELIVERIES CAN NOT BE MADE TO PO BOX ADDRESSES

Do I need to be home for my delivery?

No Somerford Raw & Natural Packs are delivered to your door completely frozen in a polystyrene freezer box so stay frozen for up to 2 or 3 days depending on the weather.

Our Couriers will leave the freezer box at your front door where possible. So it is not necessary for anyone to be home at the time of delivery.

If there is no access to your property or no safe place for the courier to leave your delivery, a card will be left in your letter box with options to rearrange delivery or pick up from the courier depot.

 

HANDLING TIMES

Orders are shipped out within 36 hrs of order being processed through website (EXCLUDING WEEKENDS, PUBLIC HOLIDAYS OR REFRIGERATED PRODUCTS see below)

Orders for products that do not require refrigeration are shipped Monday to Friday (Public Holidays Excluded) 

Orders for Somerford Raw & Natural Pet Foods or Products that require refrigeration are ONLY Shipped MON-WED each week (Public Holidays Excluded) this is due to the fact these products are shipped frozen & delivered by courier to your door.

SOMERFORD RAW BUDGET BULK BOXES ARE AVAILABLE BY PRE ORDER ONLY Once you place & pay for your order you will be contacted by a staff member to notify you of approximate wait time for your order to be filled.

 

PRODUCT RETURNS

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged or unusable condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods. 
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

 

CHANGE OF MIND

We do offer refunds or returns due to change of mind